FAQ

For Learners

Can I get a refund for purchased lessons?

Yes.
 
All purchased lessons are protected by W Tutors.
 
You will get a credit to your learner account Wallet for the following - 
 
(a) An unscheduled lesson is cancelled - 100% refund credit
(b) A scheduled lesson is cancelled - 100% refund credit
(c) A scheduled lesson is cancelled within 24 hours of lesson commencing - 50% refund credit
(d) A scheduled lesson that has lapsed and was not conducted/attended is cancelled - 50% refund credit
 
If a lesson is rescheduled/unscheduled and cancelled after (c) and (d), 50% refund credit applies as well. 
 
You may use the credits in your Wallet for your next lesson purchase or contact us for a refund to your mode of payment. PayPal has a three-month limit for refunds, any requests beyond that period may incur a fee according to PayPal's fee structure. This is beyond the control of W Tutors.