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For Learners
6 Articles
How do I contact a tutor?
Can I pay my tutor directly?
Are the tutors qualified?
My tutor did not turn up, what should I do?
Can I get a refund for purchased lessons?
Can I reschedule a lesson if I missed it?
General Queries
7 Articles
Are time slots and lessons listed in my timezone?
Why did I not receive the verification email?
Why did I receive an error?
Will I get notifications of messages or lesson bookings?
Can I pass my phone number or email to my tutor/learner?
How do I unschedule/reschedule a lesson?
Can I view prices in other currencies?
For Tutors
20 Articles
I am a new tutor. How do I sign up?
How do I become an approved tutor to start teaching?
Why am I not showing in the tutor listing?
Can I teach a subject that is not listed?
Which subjects can I tutor?
How much can I earn?
Am I an employee of W Tutors?
Does W Tutors provide guidelines, curriculum and material for tutors to teach?
How do I write a good bio?
How do I withdraw my earnings?
Why is my tutor application pending?
I do not have time for lessons, how do I remove my listing?
What's the difference between Availability and Weekly Schedule?
Can I collect payments from learners?
How do I offer a trial lesson to my learner?
Why is my tutor account deactivated?
Can I keep my current rates for learners before I change my prices?
Can I offer 0.5 or 1.5 hour lessons to learners?
Would a lessons be cancelled if I remove my time slots?
How do I allow students to book a lesson immediately?
Technical
7 Articles
What is the technology needed to use W Tutors?
What should I do if I can't see/hear during a lesson?
Why is the video or audio jittery or unclear?
Which browsers are supported?
What should I do if I can't start/enter a conversation in the lesson?
Can I share my screen during lessons?
Why did the Zoom lesson end abruptly at 40 minutes?
Payments
2 Articles
How do I pay for lessons?
How do I top up my account Wallet?
